Member Service Representative

Job Details

DESCRIPTION:

First Community Credit Union (FirstCCU) is a full service credit union. While our pace is fast, we operate with the highest standards of integrity to provide quality products and services to help members save money and achieve financial goals. From first savings accounts, auto and home loans, to retirement accounts, we serve our communities at every financial stage of life.

We've grown significantly over the last ten years and we're not slowing down! This means more job openings and promotion opportunities for our staff members. As we continue serving our current member base, we're excited to expand into new communities.

MSRs effectively use leads to reach out to prospective members who would benefit from FirstCCU's highly rated financial products and services. Successful MSRs thrive on the desire to help members achieve financial goals, provide quality solutions, and build deep-rooted member relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Excellent verbal communication and sales skills are required. Our products are top notch and will easily sell themselves.
• This is a fast-paced sales focused position involving outbound calling to existing and prospective members with a base wage, highly competitive incentive plan, and uncapped earning potential
• Establish, grow and maintain positive relationships with members
• Align products and services that help achieve members' financial goals and those of the credit union
• Successfully cross sell additional products and services
• Provide quality customer service to members over the phone and in person
• Guide members through the lending process from application through disbursement of funds
• Open new accounts including share drafts, certificates, IRAs, and various club accounts
• Provide credit counseling and solutions to members who do not qualify for loans
• Follow the established FirstCCU lending policy
• Follow state and federal lending laws and regulations
• Perform other duties and responsibilities as assigned or deemed necessary

Working Conditions:

Normal office working conditions with the absence of disagreeable elements.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Requirements

MINIMUM REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• High school graduate or equivalent
• Minimum two years of previous outside or business-to-business sales experience (excluding retail and inbound sales)
• Highly motivated and goal driven with proven sales ability
• Possess a positive, willing and capable attitude
• Superior customer service skills
• Strong interpersonal, oral and written communication skills
• Ability to learn and embrace technology
• Strong time management and organizational skills
• Availability to work weekends and extended hours as needed
• Able to work effectively on a team and independently

PREFERRED SKILLS AND/OR EXPERIENCE:

• Previous experience at a financial institution
• Knowledge of state and federal lending laws and regulations

 First Community Credit Union

 06/21/2024

 Beloit,WI