Job Details
**Customer Service Leadership Trainee**
**Customer Service Leadership Trainee**
Job ID: R2101335
Location: Hudson, Wisconsin
**Customer Service Leadership Trainee
Starting from $23 to $28 per hour**
**Minnesota Branch
3325 Heiser St., Hudson, WI 54016**
Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers and fulfill our promise of reliability.
**Training Hours:** Monday - Friday, 8:30 AM to 5 PM
Various shifts available with set schedules.
**Position Responsibilities*** Manage and lead a team of customer service reps on a daily basis.
* Participate in a rotational training program covering all aspects of customer service management.
* Set goals and provide mentoring / coaching.
* Perform quality monitoring on team members and provide feedback.
* Audit department processes and identify areas for improvement.
* Assist in the recruiting process to fill customer service positions.
**Minimum Requirements**
* Bachelor's degree.
* 2+ years prior leadership / management experience **a plus.**
* Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking.
* Strong track record of customer-focused service and attention to detail.
**Benefits**
* Complete insurance coverage includes medical, dental, vision and more.
* 401(k) with 5% employer match.
* Paid holidays and generous paid time off.
* Tuition Assistance Program that covers professional continuing education.
**Employee Perks**
* Best-in-class, clean, modern facilities.
* First-class fitness center.
* Beautifully maintained walking trails.
**About Uline**
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,000 employees across 12 locations, it's time you joined Uline.
Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.
EEO/AA Employer/Vet/Disabled
#LI-POST
#LI-MN001
(#IN-MNCS)
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore to learn more!