Job Details
Description:WORK, PLAY & ENJOY LIFE WITH HERITAGE
We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico!Full-time or Part-time Hourly Position ranging from $16.00-$18.25 with benefits.Located in Santa Fe, NM. Working out of our Inn & Spa at Loretto.
Essential Duties and Functions/Responsibilities/Tasks:
- Work under direction of Guest Experience Manager and/or Supervisor on shift (the lead Guest Experience Host).
- Maintain high level of positive and professional approach with coworkers and guests.
- Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests.
- Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.
- Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
- Respond to guest challenges and find the appropriate resolution in a timely and professional manner.
- Maintain the upmost confidentiality and care with guest information.
HC3
Requirements:
- Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.
- Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.
- Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
- Ability and willingness to work flexible hours including weekends, holidays and late nights.
- Ability to work on feet for eight hours or more.
- Must be able to lift/push/reach for/carry 25+ pounds occasionally.
- 6 months to 1 year or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.
- High school diploma or equivalent experience/training.
Compensation details: 16-18.25 Hourly Wage
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