Help Desk Technician - Links Technology Solutions

Links Technology Solutions is currently seeking an experienced Help Desk Technician to fill an opening with an investment company.

Responsibilities of the Help Desk Technician

Install, test and update computer equipment (computers, servers, peripherals, operating systems and software applications).
Evaluate, test, implement and integrate new software applications.
Provide user support and basic training on computer hardware and software both in person and over the phone to remote users.
Provide executive level support experience to executives for office and in-home application.
Troubleshoot system and network problems, diagnosing and working with vendors to solve problems with defective hardware products and malfunctioning software.
Set up and maintain printers, AV systems and other shared IT equipment, as needed, to ensure a simple, seamless and reliable user experience.
Provide mobile device support and synchronization with office hardware and software.
Coordinate cybersecurity training and protocol implementation across the office.

Qualifications of the Help Desk Technician

Minimum 2 years of hardware and software support experience
Telecommunication support experience
IT teaching and/or training experience
Knowledge of internet security and data privacy principles
Experience with Windows Mac operating systems, GSuite, Box, Slack, IPhone, and Global relay
Experience working in a regulated tech environment
Demonstrated use of consistently good judgment in managing and protecting highly confidential information

Benefits of the Help Desk Technician

Location: Downtown Chicago, IL Hybrid role (MUST be able to work onsite 3-4 days per week)
Paying up to $38/hr
Long term contract with the possibility of contract to hire
Medical/Dental/Vision
401k Matching
2 weeks PAID vacation

Links Technology Solutions

06/25/2024

Chicago,IL