Job Details
Darigold is seeking an experienced, motivated, and highly organized individual to join our Customer Service team. Reporting to the Customer Business Partner Manager, the Customer Business Partner will be assigned to various accounts working in partnership with the Consumer Products team, internal cross functional partners, and customers. The Customer Business Partner will manage the order to delivery process for a select group of strategic accounts, and proactively lead the resolution of all issues related to customer service. The ideal candidate will have a keen eye for detail and will be well organized, have a continuous improvement approach to your work, a do your best performance attitude, and the ability to solve complexities while servicing assigned accounts. Additionally, the candidate will need to possess the maturity to influence customers and teammates while not having direct management accountability, to achieve positive outcomes for the customer and for Darigold. Exceptional customer service is the ingredient that makes a difference in everything we produce. And while it's true that our quality dairy products are some of the world's finest foods, it's our people who add the finishing touch. At Darigold, Customer Service is Our First Ingredient.
What You Will Do
- Create a positive relationship with assigned customers to have a deep understanding of customer performance metrics and service expectations.
- Collaborate cross functionally to create a seamless integration of customer's and Darigold's order processing systems to ensure service results are meeting customers performance expectations.
- Own customer order to delivery processes including product fill, transportation planning, on time/in full delivery, new item launches, and customer care exception management.
- Independently identifies process improvement opportunities, recommends proactive solutions to service performance, executes those solutions, and effectively communicates the outcome to sales and supply chain leadership teams.
- Tracks, analyzes, and reports weekly, monthly, and quarterly performance results to customer, sales team, marketing, and supply chain leadership.
- Participate in site visits to warehouse, plants, and customer meetings as required.
- Create SOPs for current and new business processes and reporting requirements.
- Assist in training and onboarding of new team members.
What You Bring:- Outstanding written and verbal communication and relationship management skills.
- Bachelor's degree required, preferably in Business, Supply Chain or Logistics
- 3-5 years of relevant experience in customer logistics, replenishment, or customer service
- CPG food and beverage industry preferred.
- Microsoft Word and Excel
Nice to Have's- Identify order management and service efficiencies using customer specific performance reporting tools.
- Identify customer logistics process efficiencies and on-going continuous improvement efforts.
- Ability to work under pressure and to make decisions in ambiguous situations autonomously within a transformational team environment.
- Deliver customer service expectations while maintaining focus on internal performance objectives.
- Strong attention to detail and the ability to apply critical thinking and analyze information.
- Ability to capture and document business and reporting requirements.
- Work with Darigold internal systems, customers systems, Microsoft Word, and Excel
- Must have flexibility for weekend and holiday work as needed.
- Willingness to engage in process, tool and system training as required.
- Embody the values of Darigold.
- Leadership
- Action oriented, focused on driving results.
- Act with integrity and alignment when leading self and others.
- Embrace the company vision of leading Dairy forward.
- Facilitate productive and positive interactions with teammates that drives results.
- Stewardship
- Demonstrate an enterprise value mindset that includes creating value for our farmers, employees, and customers.
- Be a responsible steward of Darigold's assets including our reputation.
- Be a champion of dairy farming and the Northwest Dairy Association
- Perseverance
- Set's high standards and goals for self and others
- Resourceful in the face of obstacles and challenges, maintaining a solution-oriented mindset.
- Realistic and optimistic when facing market volatility.
Benefits of Working at Darigold We understand that as an employee, benefits that support you and your family in and out of work are important. We're proud to offer eligible positions a competitive total rewards package - that includes:
- Employer 401K contribution of up to 9%
- Comprehensive medical, dental & vision benefits
- Employer paid life & disability coverage.
- Paid time off and paid holidays
- 8 weeks paid parental leave.
- Education assistance
- Employee assistance program
- Flexible working arrangement where applies (up to 2 days/week after initial 90 days and approval by hiring manager and HR)
- Community giving through matching donations.
- Compensation range: $62,484.00-$93,727.00 (individual wage based on previous experience, knowledge, and skills)
Our Commitment to Diversity Achieving our vision to Lead Dairy Forward requires cultivating and supporting a team with varying backgrounds, experiences, and perspectives. We are committed to providing a workplace based on mutual respect where all employees feel included and can bring their best and authentic selves to work every day. We are proud to be an Equal Opportunity Employer and Affirmative Action Employer. We welcome all qualified applicants without regard torace, color, national origin, sex, gender identity and expression, age, sexual orientation, veteran status, disability, marital status, creed, religion, genetic information, or any other characteristic protected by federal, state, or local law. As a condition of employment applicants offered a role will be required to successfully pass our pre-employment background screen, receive a negative drug screen result & confirm eligibility to work in the U.S. We participate in E-Verify - please follow the links for details, English / Spanish & view our Right to Work Statement, English / Spanish.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)