Client Support Specialist - Baker McKenzie Tampa Center

Job Details

The Client Support Specialist will support the Firmwide Global Client Strategy and Key Client relationships from a finance operations perspective, providing comprehensive and commercially focused guidance, involving the coordination of new assignments, matter opening, pricing, billing, collections, and reporting.

Responsibilities:

Partner closely with Market and Center teams for a portfolio of global Key Clients; coordinating budgets, billing, collections, and reporting
Ability to think strategically and advise on finance-related issues
Coordinate the review, approval, and implementation of client guidelines and financial agreements
Conscientious and protective of the sensitive and confidential nature of information with a high degree of accuracy and attention to detail
Provide finance-related reporting to internal teams and external clients, as needed (recurring or ad hoc)
Prioritize, manage, and deliver multiple projects under pressure
Review and analyze data for trends impacting billing or collections and ensure preventative solutions are provided
Ensure timeliness of resolutions to comply with urgent requests and deadlines while operating globally; this responsibility will require the need for occasional flexible schedules
Manage client and Partner expectations as defined by the Global Process Owners and work within established parameters
Work with colleagues to develop best practices and identify new efficiencies per a culture of continuous improvement

Skills and Experience:

Bachelor's degree or equivalent experience
Strong comprehension of billing and collections functions, preferably within a professional services environment
Ability and desire to thrive in a fast-paced, unstructured environment
Proven ability to influence, interact, and consult with senior leaders regarding finance processes, guidelines, and compliance
Strong project management and critical thinking skills
Proficient use of MS Office and other productivity tools
Effectively diagnose and solve problems quickly with forward-thinking and high ethical standards
Excellent interpersonal skills with the ability to communicate effectively at all levels throughout an international firm
Ability to establish strong working relationships across all business units
Flexibility to work a reasonable shifting schedule is required

Baker McKenzie Tampa Center

07/02/2024

all cities,FL