Job Details
[Full Time] Customer Support Associate at Padlet (United States) | BEAMSTART Jobs
Customer Support Associate
Padlet United StatesDate Posted10 Jan, 2023Work LocationSan Francisco, United StatesSalary OfferedNot SpecifiedJob TypeFull TimeExperience RequiredNo experience requiredRemote WorkNoStock OptionsNoVacancies1 availableHave a way with the written word? Got a knack for showing off your smile in a phone call? If you're looking to work alongside a team that puts the happiness of the customer at the forefront of every interaction, we'd love to have you aboard!At Padlet, we know that great customer support is provided by both people and products. As a group, we've set high standards for how we treat people: whether it's our users, or Larry, our UPS deliveryman. We'll be relying on you to help us meet the standards we've set for ourselves in our interactions with our community.We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with the Padlet community. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.You will:Effectively solve customer inquiries via phone, emailHold a high bar for Support when owning customer interactionsIdentify, document and follow up with engineers on product bugs and featuresAdvocate for customers by identifying trends in issues and suggesting improvements to processes, policies and productsRecognize errors and draft improvements to content in the external Support Center and internal documentationCollaborate with members of other teams to root out answers and be a resource to teammatesYou have:The ability to provide support fluently in English and one other language, Ideally: French, German, Spanish, Portuguese or Italian but all languages considered.Genuine curiosity about people and business, while possessing the ability to inspire passion in othersExperience in direct customer or client-facing rolesInterest in implementing feedback and dedicated to the improvement of your skills and workStrong organizational, analytical, written and verbal communication skillsSuperb attention to detailThe ability to quickly adapt to new situations and think on your feetExcellent time-management skillsA desire to help people and improve the community experienceABOUT PADLETWe are building more beautiful and fun alternatives to traditional documents. They're less of a pain-in-the-ass to create, and a lot less waterboard-y to view. Think Microsoft Office, but not as soul crushing.Over ten million people use Padlet, making it one of the largest sites in the world. The company is profitable and well-funded. Our office is in the beautiful Presidio of San Francisco where the air is pure and the grass, tender.We've gotten this far with just twelve people. Some special people at this company.GOOD TIME TO JOINBecause we're small, there's a lot of energy. And because we have tremendous traction, your work and insight can go in the hands of millions. This combination is rare and quite satisfying.About Padlet
Papyrus Parchment Paper Padlet
Company Size:
11 - 50 People
Year Founded:
2012
Country:
United States
Company Status:
Actively Hiring
Looking for Partners
Looking for Clients
Raising Funds
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