Job Details
Welcome to Younger Auto Group! At our dealerships, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are of the highest quality and ideal for our customer's life needs. We are one of the premier auto groups in the area. From the moment you walk into our showroom, you'll know our commitment to our employees is second to none. Our Dealerships are interested in finding talented individuals that are looking for a rewarding and challenging career in the automotive industry. We have varied career opportunities, ranging from Sales to Service to Management. If you possess the unique ability to consistently provide outstanding Customer Service and a dedication to Excellence, please complete the online application.
The Customer Service Specialist is responsible for addressing customer needs and ensuring they have a positive experience. To perform this customer service role, you need to use customer service skills. This skill set includes qualities like active listening, empathy, problem-solving, attention to detail, communication, and a positive attitude.
Younger Rewards:
- A competitive salary
- A great working environment where you'll be supported by a team of professionals
- Medical, Dental & Vision Insurance
- Health Ancillary Plans
- Health Savings Account
- Company-paid Life and AD&D
- 401K Retirement Savings Plan
- Vacation & Sick leave
- Discounts on vehicle purchases
- Advancement opportunities for high-performers
Essential duties and responsibilities include the following: - Professional appearance and strong communication skills.
- Answer incoming calls
- Ability to understand and follow instructions.
- Must be competent with popular computer programs (internet, email, word, light use of excel)
- Update CRM with basic customer information - name, contract date, etc.
- Providing introductory information to new customers and Customer service specialists, CSS will reach out to prospects to earn new and repeat business.
- Determining the quickest, most effective ways to answer customers' questions. Ideal candidate will prioritize the customer's happiness and satisfaction, anticipate and meet their needs, and deliver the answers they're looking for (even if they haven't asked a question yet).
- Process payments and accurately record payment receipts in CRM system
- Valid driver's license with a good driving record.
- Must pass background
Education and/or Experience: - High school or equivalent; some college and/or experience
- Customer Service: 1-2 years (Required)