Job Details
We have an exceptional career opportunity for a Hybrid Customer Service Monitoring Representative. An Customer Service Monitoring Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties. This role is a pivotal part of our noble purpose to help save lives and is the first step in helping protect our customers when an alarm signal is received. Training is onsite Monday through Friday. - - - After training, this role requires a Hybrid schedule of 2 days remote and travel 3 days to work from our office located at: 10620 Kemp Fain Ln, Knoxville, TN 379322 - - - A day in the life of a Customer Service Monitoring Representative can look like: Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties. Paying attention to detail while documenting alarm handling procedures within the ...Customer Service, Monitoring, Representative, Service, Monitor, Customer, Retail