Job Details
This position is generally responsible for supporting the Insurance Consultants through managing calendars, scheduling appointments, updating client contact information in multiple systems, tracking various forms, and providing clerical and technical support. There will be some data entry into Approved Insurance Providers (AIP) systems.
ESSENTIAL DUTUES:
Provides effective customer service to customers with exceptional communication skills: telephone, written and in person. Oversight of eblasts, scheduling, calendars, and customer contact information.
Collaborates with Insurance Consultants to support the sales and service of crop insurance policies. Completes assigned tasks in a timely manner with minimal supervision; ensures customer service is maintained at a high level; follows-up with production, maps, contracts, and conservation compliance.
Provides expertise in reviewing insurance documents for completeness, accuracy, and program compliance; entering, mapping, and transmitting insurance data to the AIP s using AIP programs and systems; participates as a member of a processing team to support the team in meeting their processing deadlines.
Operates within Federal Crop Insurance Corporation (FCIC) and Farm Credit Administration (FCA) authorities. Conducts business within rules, regulations, policy and procedures with ethics and integrity.
Works to enhance insurance operations and documentation processes through continuous improvement and automation initiatives to ensure accurate data, efficient processing methods, and maintenance of customer files.
Performs other functions as assigned.
TYPICAL EDUCATION AND EXPERIENCE:
AA/AS degree or high school diploma with experience performing technical or administrative duties.
Ability to generate highly accurate work.
Must be proficient in organizing and prioritizing work to meet strict deadlines.
Strong written and verbal communication skills.
Demonstrate interpersonal skills
Proficient in use of computer and mobile devices, to connect and utilize a wide variety of software and cloud- based systems and applications
JOB REQUIREMENTS:
Must have the ability to perform basic office tasks and work in a typical office setting. Employee will be sitting for extended periods of time and accomplishing work at a desk and work at a computer for an extended period. Must have strong written and verbal communication skills to adequately convey ideas and work well with a team. Ability to talk and hear, sit, and use their hands and fingers, and reach in all directions is essential in performance of the job. Some lifting and moving of items up to 25 pounds required. Work during established business hours and may require occasional weekend and/or evening work. Occasional overnight, extended, and day travel required.