Job Details
**Description**
**About this position:**
We are looking for an energetic and passionate candidate that is seeking an opportunity to join our IT team at one of the highest-rated healthcare systems in the Puget Sound area! EvergreenHealth was just ranked as a top 50 Hospital in America by Healthgrades which puts us in the top 1% of all US Hospitals.
**Primary Duties:**
* Collaborates with IT Project Managers, Construction Management, and other organizational leaders on major capital and operational projects.
* Oversees and participates in large-scale deployments and/or moves.
* Deploys new computers, mobile devices, software, or peripherals throughout the enterprise.
* Adds, moves, and changes computers, applications, application data sets, and other devices as required.
* Based on customer needs, determines a course of action to deliver a resolution to a variety of problems or requests.
* Customizes computer configurations to meet end-user requirements.
* Troubleshoots and repairs computer connectivity problems to network services.
* Troubleshoots and repairs application software installed on client computers.
* Document all troubleshooting, resolution, and escalation steps into the Fresh Service IT Ticketing System
* Responsible for the ongoing support of Windows PCs, mobile devices (iOS and Android), and printers; using tools such as SCCM, MDM, Active Directory, and Group Policy.
* Other duties as assigned.
**Required Skills and Responsibilities:**
* Intermediate skill level - Windows 10 Operating System.
* Intermediate skill level - Microsoft Office 365.
* Intermediate understanding of computer networks (LAN, WAN, and computer networking).
* Demonstrated problem solving, excellent communication, and listening skills.
* Flexible scheduling including evenings and weekends.
* Ability to create and update Knowledge Base and customer-facing documentation.
* MS Configuration Manager or similar - asset management & imaging
* Minimum of 1-year Desktop experience.
* Current Washington State Drivers license and proof of insurability.
* High School graduate or equivalent.
**Desired Skills and Experience:**
* Experience working with SaaS-based ticketing systems such as Freshservice.
* Experience in planning and deployment of large-scale moves.
* Scripting and automation - PowerShell, Python
* MDM such as Intune, Airwatch, and SOTI MobiControl
* Bachelor's Degree with an IT focus