Job Details
Customer Service Representative page is loaded **Customer Service Representative**
**Customer Service Representative**
locationsArlington Heights, IL, USA time typeFull time posted onPosted 30+ Days Ago job requisition idJR-105470 While reporting to the Customer Service Manager, you will be a customer advocate who shows great follow through and can be highly productive in a fast-paced work environment.
**What You'll Be Doing:**
* You will handle any customer questions or concerns regarding order status and other related issues.
* You will maintain customer files both physical and in the computer system
* You will coordinate with production and ensure orders are scheduled and all deliveries are on time
* You will quote customers pricing, enter new customer projects and any corrective actions.
* You will research any current or possible accounts receivable problems
* You will work with closely with the account manager, and coordinated with appropriate staff anything needed relative to ongoing or complete projects
This position is located in Arlington Heights, IL and is in Sonoco's Protective Solutions ThermoSafe product group.
**We'd love to hear from you if:**
* You have an Associates degree or equivalent work experience
* You have well-polished written communications and verbal skills
* You have strong accuracy working with numbers, and MS Office skills
* 3+ years of experience in customer service in a manufacturing environment is highly preferred
* Proficiency in Oracle is highly preferred
* You have the ability to multi-task in a fast paced and vibrant work environment and good follow-up
**This is a progression experience and level will be based on candidate experience and business needs.**
We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.
0:00 / 3:40 Founded in 1899, Sonoco (NYSE:SON) is a global provider of consumer, industrial, healthcare and protective packaging. With annualized net sales of approximately $5.2 billion, the Company has 20,000 employees working in more than 300 operations in 34 countries serving some of the worlds best-known brands in some 85 nations. Sonoco is committed to creating sustainable products, services and programs for our customers, employees and communities that support our corporate purpose of *Better Packaging. Better Life*. The Company was listed as one of Fortunes Worlds Most Admired Companies 2021 as well as being included in Barron's 100 Most Sustainable Companies for the third year in a row.