Job Details
Professionally investigates, triages, and resolves patient issues using the established HEART Model, ensuring patients visit is an outstanding experience. Proactively assists patients to minimize patient issues. Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service based upon the expected service behaviors included in Cleveland Clinics START with Heart model. Proactively manages needs of patients and visitors in our waiting areas, seeking opportunities to interact with patients by actively greeting patients when appropriate, resolving patient issues and providing service recovery. Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience. Performs point of service activities: visit preparation, co-pay collection, patient tracking and record tracking ensurin...Patient, Specialist, Customer Service, Service, Technology, Healthcare, Insurance