Job Details
** Customer Service Representative**
**Job Category****:** Customer Support **Requisition Number****:** CUSTO012359 Showing 1 location **Job Details**
**Description**
A Customer Service Representative with excellent communication and customer service skills is needed to provide a high level of support to Struers external and internal customers. Struers is the world's leading manufacturer of material-testing equipment and consumables. Customers include fortune 500 companies in the automotive, electronics, telecom and aerospace industries.
The candidate will work closely with sales, logistics, and finance to provide customers and staff with timely and accurate support. The incumbent will report to our Customer Service Manager and will work from our US headquarters in Westlake, Ohio, with some flexibility to work remotely during the pandemic.
The ideal Customer Service Representative will exhibit a proactive approach to daily activities understanding both internal and external customer needs. This highly adaptable team player will demonstrate good problem solving and data entry skills, as well as the ability to effectively manage his/her time and workload.
**To the qualified candidate we offer:**
* Competitive salary consisting of base plus overtime
* Stable, profitable company that has been in business for more than 140 years
* Generous benefits package including 401k with company match immediately vested, health insurance, company paid life & AD&D insurance, company paid short-term & long-term disability, flexible spending accounts
* Paid time off such as, volunteer days, birthday holiday, floating holiday, sick days, 15 vacation days annually, etc.
* Hybrid work schedule (work from both office and home)
**Primary Duties & Responsibilities:**
* Answer incoming Struers phone calls promptly and professionally.
* Enter all incoming orders and dollar/return credits timely and accurately via the ERP system.
* Timely and accurately enter all shipping issues in CRM system.
* Process and follow-up on inquiries, resolve problems, expedite orders as requested by customers and sales representatives.
* Administrative processing of invoices, shipping information and Docuware.
* Prepare requests such as customer quotations, letters, sample requests, MSDS requests as assigned by the Manager.
* Perform other duties as assigned.
**Requirements:**
* A minimum of four (4) years related customer service/administrative assistant experience.
* Must be detailed oriented and be able to prioritize multiple tasks
* Excellent communication and organizational skills
* Excellent grammar and writing skills
* Prior experience in SAP, Oracle, etc. preferred.
* PC skills to include proficiency in Microsoft Excel, Word, and Outlook.
* Typing skills of 50-60 w.p.m. and good data entry skills.
* Sales support background preferred
* Strong PC Skills include proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.
* High school graduate, some college preferred
* General understanding of B2B/EDI distribution preferred
* Embodies Core Values of Mutual Respect, Continuous Improvement, and Knowledge Sharing in their daily work.
* Ability to work remotely
* Must be fully vaccinated for COVID-19
**Qualifications**
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)