Job Details
Welcome to CommonSpirit Health Mountain Region:CommonSpirit Health Mountain Region is committed to building healthier communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen both inside our hospitals and out in the community. With locations throughout Colorado, Utah, and Kansas, we deliver the same high standard of care to our employees as we do to our patients. Our 20 hospitals, emergency and urgent care centers, home care and hospice, Flight for Life Colorado TM , telehealth and over 240 physician practices and clinics offer endless opportunities! Here, you can grow your career and impact the people in the communities you serve.CommonSpirit Health is one of the nation s largest nonprofit, faith-based health systems, with a team of over 150,000 employees and 25,000 physicians and advanced practice clinicians. CommonSpirit operates more than 2,200 care sites and 140 hospitals, serving some of the most diverse communities across the nation, letting humankindness lead the way.This position is for Jordan West but will work at Jordan Main and Mountain Point as well.Overview:You have a purpose, unique talents and now is the time to embrace it, live it and put it to work. We value incredible people with incredible skills but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.The primary job role for the Flex Team Representative will be to support the facilities on-site by coveringopen shifts/positions left vacant by associate termination, medical leave, PTO, HFWA and otherassociate time off needs. As staffing needs will vary, the associate will need to be able adjust andaccommodate a flexible schedule and travel to hospital locations within the hired region, to support thefacility registration departments.On-Site Facility Patient Access Flex Representative Job Summary: Create a positive impression for eachpatient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/orregistering, routing or escorting patients, family, or visitors, answering phones, directs requests forinformation, answers routine operational questions, data entry, and professional staff assistance. Thisposition will verify patient demographic and financial information required to complete theadmission/registration and record this information in the electronic health record system. This position willverify insurance benefits; explain financial requirements to the patient or patient representative andcollect the outstanding patient portion prior to or at the point of service. Maintains paperwork flow of theoffice, while keeping work environment organized. Will serve as a mentor to new associates and assist innew employee orientation. Utilizes scheduling and registration information to verify coverage andauthorization for all scheduled procedures. After verification of benefits and authorization, populate priceestimate tool to decide patient portion. Makes calls to patients, doctor s offices, and hospital departmentsto gather sufficient information to obtain authorization and benefits collection of patient portion. Acts as aliaison between the patients, physicians, patient clinics, case management, centralized billing office, thirdparty Medicaid eligibility vendor and community agencies. Provide clerical/office support for the facilityincluding, but not limited to reception, registration, pre-registration, phone calls, scheduling, insuranceverification, computer data entry, retrieval of medical and demographic information from internal andexternal sources. Provides the best service possible to all customers/patients.Depending on region working and staffing needs, there could be travel involved to and from differenthospitals within region.The secondary job role for the Flex Team Representative will be to support the other Patient Access jobfunctions within Revenue Management. These include Scheduling and Pre-Access.December 13, 2023 Version: 5 Page 2 of 6At-Home Patient Access Flex Representative Job Summary: Work from home for Scheduling team andbe responsible for making/receiving phone calls and fax requests to schedule patients for outpatienttests. You will complete pre-registration of scheduled patients and ensure a valid provider order isobtained. Work from home for Pre-Access team and be responsible for working insurance verificationand insurance referrals, work through patients insurance plans to verify the insurance plans for patientsneeding outpatient testing. Making calls to patients to go over what their expectation is when arriving athospitals and their estimates due at time of service.Additional duties include but are not limited to working within the EMR to clear work ques that areneeding additional insurance information, patient information or clinical information. And other dutiesrequired to support the Patient Access Department.Associate will need to work well independently and with a team. Must demonstrate a strong interpersonaland customer service skill. Provides the best service possible to all customers/patients.Facility Base 80% / Remote 20%Qualifications:In addition to bringing humankindness to the workplace each day, qualified candidates will need the following:HS Diploma/GED RequiredOne year preivous Patient scheduling or Patient Access experience, preferred.Office experience in a healthcare environment, medical terminology, knowledge of CPT/ICD-9 codes, preferred.Ability to multitask and prioritization skils.Medium Work - exert/lift up to 50 lbs. force occasionally, and/or up to 20 lbs. frequently, and/or up to 10lbs. constantlyYour Connected Community:We believe in the healing power of humanity and serving the common good through our dedicated work and shared mission to celebrate humankindness.Our Total Reward Offerings:We believe investing in our employees lets them know they truly matter. Your Total Rewards package includes compensation, benefits, retirement, wellness, leave, and other programs. Designed with your well-being in mind, we offer:Several Medical, Dental, & Vision options.Spending Accounts including a Dependent Care FSA that can include an employer contributionRetirement account options with a generous employer matchTuition ReimbursementStudent Loan Forgiveness, and so much more!View more on our benefits HERE ( .Shift: VariableEveryone Thrives HereYou re different, and we love it. Your perspectives, your ways, what you are on a mission to go and do we re all different, but we re also all equally connected and supported. We are here to cultivate you in an environment which not only lifts you up but propels you forward.We are an Equal Opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment and we will not discriminate against any person on the basis of race, color, national origin, disability, age, sex, religion, creed, ancestry, sexual orientation, marital status, or any other characteristic protected by law. For further information about this policy contact our Office of the General Counsel at 1-303-###-#### (TTY: 711). Offers of employment are contingent upon successful completion of a pre-employment health and drug screen and background check.