Job Details
Job Summary:
Great all guests upon their arrival at the Hotel Front Desk, efficiently check them in to the hotel and offer any assistance possible. Responsible for answering the telephone for both in-house as well as out-of-house calls and efficiently directing them to the proper location.
Essential Duties And Responsibilities:
Warmly greet guests upon their arrival.
Acknowledge guest by name.
Efficiently check guest into and out of hotel.
Complete the Front Desk Night Audit efficiently and affectively on a nightly basis.
Provide 4- Star/4-Diamond guest service to all that you come in contact with.
Answer all telephone calls within 3 rings and cordially handle the callers needs.
Responsible for completing the Front Office Night Audit, balancing accounts and making adjustments as required.
Performs other job related duties as assigned.
Qualifications:
Excellent communication skills both in person as well as on the telephone. Computer skills, excellent verbal and written skills. Required to act as a sales representative. Need to have worked in California, in Hotel Room Sales.
Skilled in LMS preferred, but not required. Computer savvy, ability to operate 10-key adding machine. Ability to maintain strict confidentiality of classified information. Ability to tactfully and diplomatically deal with the public and staff. Must possess excellent business sense and high professional ethics. Must possess a high regard for guest service and team member relations.
EDUCATION and/or EXPERIENCE:
High School Diploma or GED required. Minimum 1 - 2 years hotel/resort experience preferred.
LICENSES, CERTIFICATES, REGISTRATIONS:
Must undergo and successfully pass a background investigation to obtain and maintain a gaming license issued by the Morongo Gaming Agency.
LANGUAGE SKILLS:
Must be able to read, write & speak English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Must have the ability to write routine reports and correspondence and to speak effectively with guests or team members of organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
REASONING ABILITY:
Must have the ability to independently problem-solve challenging situations. Must have the ability to carry out instructions furnished in written, oral or diagram form and have the judgment to decide which procedures apply to a variety of situations. Must reason with people effectively yet cordially.
PHYSICAL DEMANDS:
While performing the duties of this job, the team member is regularly required to sit and often will stand or walk. The team member frequently is required to reach with arms and use hands to manipulate or feel. The team member might occasionally lift and/or move up to 35 pounds. This position requires the ability to hear and speak on the telephone and vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT:
This is a fast paced work environment and the position requires the ability to cope with it. The casino has moderate to loud noise levels and is a smoking environment.
WORKING HOURS:
Because we are open 24 hours a day, 365 days a year, most positions require flexibility in scheduling and may require team members be available for evenings, weekends, holidays and special events. A typical workweek and normal work schedules may vary based on business needs and may include scheduled shifts Monday through Sunday. Position may require overtime.
INDIAN PREFERENCE:
We are an Equal Opportunity Employer while practicing Native American preference according to law.