Job Details
Company Overview:
As a long-time leader in Connecticut, New Reach hopes to chart a new path by fundamentally shifting how our community manages and responds to the homelessness and housing insecurity crises. With increased focus on preventing evictions and providing long-term stability for those establishing their independence, we believe an actual systems change is possible. We imagine a world where the need for shelter is minimal because individuals and families can stay in their homes instead of being evicted, and those struggling to make ends meet can get the help they need to maintain stability. We inspire lasting independence for all people affected by homelessness and poverty through a continuum of housing and support, using the most innovative, progressive, equitable, and inclusive methods.
FISH, a program of New Reach, delivers groceries to our homebound neighbors experiencing food insecurity. We are committed to alleviating the physical, emotional, and financial stress caused by hunger. Bi vision is to feed our hungry homebound neighbors one delivery at a time.
Essential Functions:
Pantry Assistant Functions
- Engages with volunteers by providing instruction and training on their daily assignments
- Assists with breaking down food pallets, stocking inventory, replenishing items, sorting donations, packing grocery bags, and making grocery deliveries to clients
- Ensures that clients' grocery delivery orders are fulfilled, meet pantry food safety consumption guidelines, and are adequately staged for distribution
- Assesses inventory needs and reports them to program management
- Keeps accurate records for in-kind food donations from food drives and retail providers
- Weighs in and sorts through in-kind contributions for redistribution
- Cleans and maintains equipment and storage areas in compliance with safety regulations
Client Intake Functions- Facilitate intakes for eligible clients in English and Spanish and inform eligible applicants about alternative food resource options.
- Enter eligible new clients into Cognito Forms and assign a delivery schedule in coordination with program management.
- Answer incoming calls and return all messages left by clients, interested applicants, and referral agencies.
- Fielding client complaints and troubleshooting solutions
- Cultivate and build relationships with existing and new referring agencies
- Collaborate with key team members to ensure successful onboarding of new clients, proper maintenance of client database, and that all client communications and correspondence are dealt with promptly
- Other duties as assigned to ensure successful operations
Qualifications: - English and Spanish speaking are required
- High School Diploma or equivalent
- Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
- Excellent written and verbal communication skills
- Must be suited for warehouse work
- Ability to work with a group or independently
- Excellent at multitasking, can prioritize and quickly pivot on tasks
- To make grocery deliveries, you must have a valid driver's license and access to reliable transportation with proof of insurance.
Expectations:- Have a solutions-based approach to presented problems.
- Be supportive, engaging, and encouraging to peers and staff.
- Be adaptable to change and willing to take on more responsibility.
- Maintain strict confidentiality concerning any client's or employees' personal information, living information, and HIV status.
- Provides a commitment to the values of New Reach: Professionalism, Integrity, Compassion and Initiative
- Adheres to all New Reach and FISH's Policies and Procedures
Physical Demands:- While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The associate must be able to lift and move up to 50 pounds. The Pantry Assistant is moving and lifting for 75% of their role. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.