Job Details
General Description
The Call Center Clerk assists patients with scheduling appointments for healthcare services in the FQHCs. The Clerk answers incoming telephone calls and makes outreach calls to defined patients. Work is performed in accordance with prescribed policies and procedures. Responsibilities are performed at a proficient level thus lending support to the care teams.
Scheduled Hours: 37.5 hours a week
At this time, you mustresidein either Illinois or Wisconsin to work for the Lake County Health Department.
Essential Functions
* Answers a high volume of incoming phone calls.
* Provides patient services to include registration and insurance verification, scheduling/canceling appointments, and facilitates communication between the patient and FQHC provider team/clinic.
* Uses reference documents and online tools to become familiar with Lake County Health Department (LCHD) services and acts as a subject matter expert for patients.
* Identifies urgent patient needs and routes/escalates appropriately
* Navigates electronic health record and updates patient information as needed
* Adheres to strict HIPAA guidelines.
* Provides language translation services, verbal or written, as needed.
* Promotes and actively participates in key initiatives for Patient Access Center and LCHD, including patient outreach for follow-up care.
* Supports departmental changes, demonstrates flexibility and a positive attitude in a fast paced, changing environment.
Knowledge Skills Abilities and Education Required
* Requires High School Diploma or GED.
* Minimum of one-year office experience preferred.
* Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail and analytical and problem solving abilities to meet and exceed the needs of our patients.
* Excellent phone etiquette skills.
Supplemental Information
You can findadditionalinformation aboutthe Lake County Health Department,our culture,and why you should join our teamat
As a public health department, we believe in the science, data, and power of vaccines, like the influenza and COVID-19 vaccines, to protect against and prevent illness. Therefore,we require all Health Department staff to receive the primary series of the COVID-19 vaccine as well as the annual influenza vaccineunless they have an approved medical or religious exemption.
Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.
The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteranstatus,and other protected characteristics.At this time, you mustresidein either Illinois or Wisconsin to work for the Lake County Health Department.