Help Desk Technician

Job Details

Pay: 19-28hr

• Location: Cambridge MA 02140

Contract to hire

Main Responsibilities:

Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.

Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.

Document and reports on work completed to ensure compliance with Company and Customer Procedures.

Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.

Provide customer service to internal and external customers to ensure consistent experience.

Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

The Ideal Candidate

Able to follow instructions and procedures

Proven experience in IT Desktop Service environment.

Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role

Demonstrates an organized approach to work.

Demonstrates customer service abilities

Routine administrative skills

Good interpersonal skills, basic literacy and numeracy skills

If you are interested in this opportunity in Cambridge MA then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Gabreon Davis at gabreon.davis@

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

• The Company will consider qualified applicants with arrest and conviction records.

Pay Details: $19.00 to $27.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to