Job Details
Overview:
Data Axle provides data, applications, and services that help organizations make and save money. Our commitment to accuracy, service and innovation drive customer acquisition, retention, and product enhancement. We are currently seeking Teleresearch Associates.
We are looking for dynamic and innovative individuals ready to jump start their career! The Teleresearch Associate will join our work from home team of employees. The primary responsibility of our teammates is to collect, verify and update businesses information by phone. We use a scripted call structure to collect items such as, company name, address, employee size, key personnel, lines of business, and other pertinent information.Our average call time is less than a minute, so we are looking for individuals that are professional with an upbeat tone.
What s in it for You:
- Work from home, 100% remote with company provided equipment
- Flexible schedule (you will work 35 hours weekly during our core hours of operation)
- Core hours of operation
Monday through Thursday 7:30-5:30 (CT), Friday 7:30-5:00 (CT)
- No nights or weekends
- Full benefits
Medical, Dental, Vision
401(k)
Generous PTO and paid holidays
Company Paid Life and Short-Term Disability Coverage
Life insurance
Tuition Reimbursement
- Bonuses average of about $2 more an hour-paid the last paycheck of the month
- Incentives
- Average Tenure over 13 years
Responsibilities:
- Conduct a short, scripted phone interview via our outbound auto-dialer to companies across the country. Associates verify and gather their basic business information (Business name, address, employee size and line of business, etc.)
- Use basic computer skills to enter the gathered information into our database
- Maintain high quality while meeting company standards for production
Qualifications:
- High School Diploma or equivalent is required
- Call Center or customer service experience preferred
- Ability to efficiently communicate with business contacts by phone in an accurate and professional manner
- Knowledge of basic customer service practices and techniques
- Basic computer knowledge
- Attention to detail
- Enter what you hear accurately
- Ability to work independently, from home, while supporting team goals
Affirmative Action/EEO Statement:
At Data Axle, we are committed to attracting, retaining, and engaging employees from all walks of life. Diversity is an important part of our values and business operations. We are dedicated to creating an inclusive environment that promotes professional development for everyone. As part of that commitment, Data Axle does not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and or Vietnam Era or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment. In addition, Data Axle will provide reasonable accommodation for otherwise qualified disabled individuals.