Job Details
LaSalle Network has partnered with an energy company in downtown Chicago who prides themselves on their commitment to customer satisfaction and their ability to tailor energy solutions to meet diverse needs. Our client is on the hunt for a Bilingual Customer Service Agent with exceptional customer service skills who can use their problem-solving and critical thinking skills to resolve customer issues.
Bilingual Customer Service Agent Responsibilities:
- Respond to customer inquiries via phone and email in both English and Spanish
- Resolve customer issues efficiently and effectively, ensuring a high level of customer satisfaction
- Document and track customer interactions and resolutions in a CRM system
- Collaborate with other departments to resolve complex customer issues
- Provide feedback on recurring customer issues to help improve products and services
- Make calls to existing customers and set up contract renewal plans
Bilingual Customer Service Agent Requirements:
- Fluent in both English and Spanish, both written and verbal
- 3+ years of experience in customer support or call center, ideally with troubleshooting escalated calls
- Strong problem-solving abilities and attention to detail
- Team player mentality
- Proficient in Microsoft Office
If you're eager to utilize for Spanish skills in your next role, apply today!
Thank you,
Lauren Brennan
Senior Project Manager, Office Services
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: