Provides repair and on-site installation on a variety of Veterinary equipment. Learns and follows manufacturer guidelines relative to the operation, repair, maintenance and installation of equipment.
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Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs.
Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer, Federal and State regulations.
Trains to perform standard system installations and tests the functionality of all components.
Trains customers on the use and basic maintenance of equipment at the customers site.
Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis.
Completes all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items).
Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time.
Maintain relevant communication with Service Coordinator, Equipment Specialist and Territory Manager.
Position requires occasional overnight travel.