Job Details
Residence Inn by Marriott Atlanta Lenox Park is a premier destination for travelers seeking comfort, convenience, and exceptional service. Located in the heart of Atlanta's vibrant Lenox Park area, our hotel offers spacious suites, modern amenities, and a warm, welcoming atmosphere that makes guests feel right at home. As a Front Desk Associate, you will be the face of our hotel, providing outstanding customer service to every guest who walks through our doors. We are looking for 2 Full-Time Employees.
Responsibilities:
- Greet guests with a warm and friendly attitude upon arrival.
- Check guests in and out of the hotel efficiently and accurately.
- Provide information about hotel services, amenities, and local attractions.
- Handle guest inquiries, requests, and concerns promptly and professionally.
- Ensure accurate billing and payment processing.
- Maintain a clean and organized front desk area.
- Assist with reservations and guest room assignments.
- Collaborate with other hotel departments to meet guest needs.
- Resolve guest issues and complaints to ensure guest satisfaction.
- Uphold Marriott's high standards of guest service and satisfaction.
Qualifications: - High school diploma or equivalent.
- Previous experience in a customer service or hospitality role is preferred.
- Excellent interpersonal and communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Familiarity with hotel reservation and check-in/check-out systems is a plus.
- Knowledge of the Marriott brand and its commitment to guest satisfaction is a plus.
Benefits: We value our employees and offer a comprehensive benefits package, including:
- Health insurance
- Retirement plan
- 401K Company Match
- Paid time off
- Employee discounts on Marriott hotel stays
- Ongoing training and development opportunities
- A supportive and friendly work environment
About Us :Auro Hotels is an international company with a portfolio of 37+ hotel properties. We design and build stunning hotels with thoughtful touches that will make guests feel at home. We value developing our team members to become future leaders.
Compensation :Starting Pay: $17.00/hr + Benefits
Legal:Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.