Desktop Technician level I or II - Bernard Nickels & Associates

Job Details

Client: Financial Services
Role: Desktop Technician - level I or II
Status: Contract Assignment
Duration: ongoing
Location: Brooklyn, NY 11229
Overview
Responsible for providing efficient and timely first and second-level support. Provide technical support to all end users. Identifies finds and solves technical issues. Answers users phone calls, emails, and personnel requests for technical support. Records, tracks, and monitors requests to ensure in-time solutions
Responsibilities

Provide IT support for incident resolution and projects relative to business and technical needs
Support PC, Laptop, and Virtual Desktop computer hardware and applications
Monitor and update Footprints ticketing system to ensure timely resolution of issues/problems
Promptly document and create tickets for all reports of information system problems, including system unavailability, unacceptable response time, unauthorized access, missing files, and virus infections
Isolate problem trends and ensure that troubleshooting efforts are completed for recurring problems until permanent solutions are found
Execute the employee on-boarding and off-boarding processes along with other ServiceDesk team members
Provide support for Microsoft Windows Desktop Operating Systems and Microsoft Office 2010/2013/2016 application suites and Office 365
Install, configure, update and support both commercial and proprietary applications
Establish and maintain Active Directory and e-mail accounts and resource access
Perform hardware, software, and basic telephone installations
Perform basic printer repair and maintenance
Performs moves, adds, and changes
Maintain asset inventory
Configure and troubleshoot Smartphone Citrix Secure Hub
Have a good working knowledge of network connectivity and troubleshooting skill
Other duties and responsibilities as assigned

Qualifications

Minimum of 3-5 years experience in a role with similar functionality
Experience supporting a call center
Knowledge of SCCM administrative functions is a plus
Must have experience with Active Directory
Citrix XenDesktop experience a plus
Experiencing working with a ticketing system
CompTIA A+ Certification
High School diploma/GED or higher or equivalent combination of academic and professional experience

Bernard Nickels & Associates

07/01/2024

New York,NY