Job Details
About Our Company
We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Job Description
Under general supervision of licensed personnel and administrative personnel, the Remote PSR will schedule/confirm appointments and complete prior authorization with the location for an assigned patient population.
In addition, the remote PSR will perform a variety of receptionist, clerical, record keeping and miscellaneous duties in support and care of services provided in an outpatient or inpatient medical setting.
Essential Functions and Job Responsibilities:
- Coordinates appoinment patient outreach, scheduling scheduling/rescheduling /canceling appointments
- Responds to callers' general information requests and/or inquiries; refers callers to most qualified area, if applicable.
- Responsible for scheduling hospital and ambulatory admissions/procedures. Ensure appropriate action was taken in a timely manner.
- Schedules future appointments, tests, and completes referrals as ordered by the physician.
- Completes prior authorization
- Performs general office duties as assigned
- Adheres to all Compliance Program Policies and Procedures including all regulatory financial and OSHA requirements. Participates in and contributes to help achieve a total compliance program
Job Requirements: Excellent customer service skills
Ability to plan, prioritize, and complete delegated tasks in a reasonable span of time
Strong in both verbal and written communication
Education/Certifications/Licenses: High school graduate or equivalent
Performance Standards for Specialty Knowledge, Skills & Abilities: - Strong knowledge of EMR, computer programs, and good typing skills
- Excellent data entry skills
- Bilingual a plus
- Excel Knowledge a plus
About Our Commitment Total Rewards at VillageMD Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, or file a complaint at