Job Details
Head of Customer Success
About the Company
Innovative AI-powered push-to-talk app
Industry
Internet
Type
Privately Held
Founded
2000
Employees
2-10
About the Role
The Company is seeking a Head of Customer Success to join their pioneering team. This strategic role is pivotal in the company's mission to transform the way field professionals connect, ensuring that customers are empowered to access crucial information seamlessly. The successful candidate will be the main point of contact for customers, responsible for their success and goal attainment with the company's innovative platform. As the first dedicated position to customer strategy, the role involves advising and building the customer success framework from the ground up, with a strong emphasis on a holistic business perspective that encompasses customer, product, and marketing dynamics.Applicants should have a minimum of 6 years' of professional experience, including a background in customer success or a related function. The role requires a candidate with a proven track record in customer management, advocacy, and engagement, as well as experience in designing and implementing programs that lead to high customer retention. The ideal candidate will have a deep understanding of customer pain points, be technically savvy, and have the ability to adapt and lead in a fast-changing, early-stage environment. Collaboration with cross-functional teams is essential, and the role demands a leader who can develop strong, trusted customer relationships and is adept at sharing insights to influence product and business strategy.
Hiring Manager Title
Chief Executive Officer (CEO)
Travel Percent
Less than 10%
Functions
- Product Management
- Information Technology
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