Job Details
Warren Oil is looking for a dyanamic customer service professional for our Marion, IL plant. This person must be versatile as they will also be providing receptionist/front desk support to incoming visitors.
Customer Service Duties:
- Answer phone calls from customers and potential customers
- Possess a working knowledge of the products and services that we provide
- Prepare customer correspondences
- Communicate with customers
- Resolves minor customer complaints
- Provide updates on customer documentation
- Provide advice to clients
- Verify customer's complaints and provide solution or communicate to upper management
- Assists clients in their choice of product/service
- Provide entry-level trouble shooting and resolve issues
- Provide necessary information about products and service
- Keeps records of inquiries by documenting into appropriate account
- Build and maintain good relationship with customers
- Help around with ideas to improve customer experience, which in turn improves the productivity of the company
- Provide open communication channels with company salespersons
- Make recommendations to management based on customers' needs
- Provide administrative support and assistance
- Assist Accounts Receivable with resolving issues with customer payments/deductions
- Issue credits when necessary
- Schedule two company drivers based on customer requirements and equipment available
- Assist with annual physical inventory
- Maintain clean, accurate customer order files
- Other duties as assigned
Customer Service Requirements: - High School Diploma or GED
- 1-2 years of customer service in a call center or office environment
- Knowledge of Department of Transportation Regulations a plus
- Familiarization with manufacturing environment a plus
- General Knowledge of ISO 9001: 2008 a plus
- Strong multitasking skills
- Excellent communication skills
- Proficient in Outlook, Word, Excel, and Internet
About Us: Warren Oil is the largest independent blender and packager of lubricants to the automotive, agriculture, commercial and heavy duty markets in North America. The company operates six manufacturing and packaging facilities, located in North Carolina, Alabama, Arkansas, Texas, Illinois, and Pennsylvania. Warren Oil markets its lubricants, both conventional and synthetic, domestically and internationally to over forty countries, under the WARREN brand, the LUBRIGUARD brand, the LUBRIGOLD brand and the ITASCA brand. Warren Oil also manufactures and markets private label products for a number of Fortune 500 companies in addition to manufacturing and marketing a full line of automotive and heavy duty chemicals, including anti-freeze and brake fluids, under its proprietary AUTOGUARD brand name.
We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.