Job Details
Our Opening and Your Responsibilities METTLER TOLEDO is hiring a Technical Application Support Specialist for our Laboratory product line in the Columbus, Ohio area who will provide technical and application support for a specific discipline of the Laboratory group: Weighing and Analytical Instruments . This specialist will work primarily with customers, but also sales, service, and marketing colleagues, to support pH meters, moisture analyzers weighing products and LabX Software. Within this role, you will:
* Provide primary phone support to end-users, sales personnel, and field service technicians on the instrument product lines.
* Perform, document, and report on experiments in the laboratory in support of end-users, sales personnel, and marketing. Provide training to customers, sales, service, and other lab colleagues.
* Travel with instrument sales specialists on difficult product installations, also to gain knowledge of the METTLER TOLEDO core markets.
* Work with instrument sales specialists on any repeatable product quality issues, including reporting to the PO, as well as follow-through to resolution and reporting back to the field.
* Perform remote product and application demonstrations via WebEx and recorded video sessions.
* Properly interact with SAP software and accurately record necessary contact, product, and sales information.
* Assist with development of marketing and technical materials.
* Travel opportunity up to 50% to conduct trainings at customer sites. Not required.
* A Bachelor's degree (B. A. or B.S.) in Chemistry, Biology, or Physical Sciences.
* Two years or more of technical support or technical training experience.
* Excellent customer service skills to interact with internal and external customers via phone, email and online chat.
* Must have solid written and verbal (English) communication skills to both present and write product-related documents and white papers.
* Skilled in M/S Office skills including Excel, Word, Outlook and PowerPoint.
* Medical, dental and vision care coverage and a 401(k) savings plan with company matching all starting on date of hire
* Tuition reimbursement, employee wellness programs, plus other perks and discounts
* Parental and caregiver leave policies
* All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
* Global market strength and worldwide leadership in weighing
* A brand name that is identified worldwide with precision, quality, and innovation
* Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment
Location
Ohio