Job Details
Client Experience Associate
Location: Moorestown, NJ
Pay Range: $20-26 per hour
Start Date: ASAP
Schedule/Hours: Monday-Friday, in-office, 8:45 AM - 5:15 PM during training.
Day-to-Day Duties/Responsibilities for Customer Service Representative:
SKILLS REQUIRED:
- Strong interpersonal skills and the ability to build professional relationships.
- Proficiency in project management methodologies and best practices.
- High attention to detail and the ability to meet critical deadlines.
- Strong math skills.
- Excellent multi-tasking abilities in a fast-paced environment.
- Comfortable communicating with clients via phone or in writing.
- Active listening skills.
- Creative problem-solving abilities and resourcefulness.
- Forward-thinking with a business-minded approach.
- Eagerness to learn and take on new challenges.
- Ability to handle more than basic data entry tasks.
EDUCATION AND EXPERIENCE FOR CUSTOMER SERVICE REPRESENTATIVE: - Bachelor's degree in Business or related field preferred.
- 5+ years of relevant, progressive experience in client service and client management (promotional products experience a plus).
- Proficiency in MS Office, particularly Outlook and PowerPoint.
- Experience with CRM systems (SAP Business 1 experience a plus).
RESPONSIBILITIES FOR CUSTOMER SERVICE REPRESENTATIVE: - Build strong client relationships, improve the client journey, and create a positive client experience in conjunction with Sales staff.
- Apply project management principles to support client programs.
- Develop and maintain supplier relationships.
- Participate in new client onboarding and kick-off meetings.
- Prepare and present promotional item presentations based on client needs.
- Source promotional items and prepare full cost analyses for orders.
- Work directly with supplier factories and warehouse staff.
- Troubleshoot and resolve order issues.
- Keep sales team members informed of client-related issues.
- Enter order details in the CRM system, ensuring accurate pricing and cost capture.
- Expedite rush orders and keep clients updated on order developments.
- Address quality defects and ensure client satisfaction.
- Use CX support team for routine tasks to focus on value-added activities.
- Perform other duties as assigned.
BENEFITS FOR CUSTOMER SERVICE REPRESENTATIVE: - Paid Time Off (PTO) / Paid holidays
- On-site gym with free weights, treadmills, and elliptical trainers
- 401(k) with Employer Contribution / Profit Sharing Plan
- Health, Dental & Vision Coverage
- Voluntary life, legal, and FSA plans
- Long Term Disability Insurance
Apply now to join our dynamic team and make a significant impact on our client experience!
IND38
Requirements:Job Type:Temp to HirePost Date:06/28/2024