San Francisco, CA
Front of House Evening Shift Leader
Job Details
Join our Team !
We offer
Paid time off
Free Uniform
Paid training
Health insurance
Dental insurance
Vision insurance
Referral program
Employee meals
Shift leaders manage expectations to consistently provide remarkable experiences for each guest, all day, every day. This position focuses on the daily operation of the restaurant through effective leadership and management of staff, hospitality, and cleanliness. This position works closely with the rest of our Leadership Team and Operator to ensure operational goals are met and that our team members are equipped and led to be successful at giving our customers the best experience possible.
Roles and Responsibilities
Leading the team to deliver a remarkable guest experience during the shift
Executing set ups and ensuring people are in the right positions
Monitoring labor and making necessary adjustments
Support other leaders
Execution of huddles to ensure all team members are on the same page
Executing the HEARD model with all guest concerns
Proactively checking team members tasks
Completing daily SAFE's/eRQA's
Leaving the restaurant better than you found it
Coaching the behaviors of all team members to include:
Sense of urgency
Execution of systems (i.e. checklists, timers)
Proactive thinking to anticipate the needs of the guests
Proactive thinking with the team members responsibilities
Systems & Processes
Ensuring checklists and timers are being completed in a timely manner
Ensure team members and leaders consistently follow all processes and procedures
Work with leadership team to identify team member training gaps
Protect the brand by ensuring that packaging, food preparation, and quality and service are top level
Requirements : At least 1 year in a role supervising others
Leadership traits
Character- aligns with Chick-fil-A values
Chemistry- relationship builder
Competency- results orientated, systems thinker, quick study
Coach- the ability to give clear direction to certified trainers and team members to help them improve
Excellent communication skills
Conflict management skills
Flexibility in scheduling is a plus
Ability to manage a team in a fast-paced work environment
Practice thinking like a director for ways to improve
Always be positive and encouraging
Chick-fil-A Sergeant Road
06/21/2024
Sioux City,IA