Job Details
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. GRPS MISSION: Our mission is to ensure that all students are educated, self-directed and productive members of society RECEPTIONIST - FRANKLIN CAMPUS Department: Public Safety & School Security Bargaining Unit: Grand Rapids Association Education Office Personnel (GRAEOP) Hourly Rate:$19.29/hour JOB SUMMARY The Receptionist is responsible for providing receptionist services for the Franklin Campus Administrative Services along with support services for security offices located at GR University. The Receptionist is directly responsible to the Chief of Staff and Executive Director of Public Safety and School Security and will provide customer service and clerical assistance. Primary function includes the answering of the district's main switchboard and servicing as a back-up to the Public Safety and School Security office. ESSENTIAL JOB FUNCTIONS Essential functions under the Americans with Disabilities Act may include any of the following duties, knowledge, and skills. This list is illustrative only and is not a comprehensive listing of all functions and duties performed by employees in this position. Regular on time and in person attendance is an essential function of this job. Other essential functions may include, but are not limited to the following: Greet and welcome visitors, ascertain where they are going, ensure they have appropriately registered, contact the appropriate staff and ensure proper escort/direction is provided. Answer the District's main phone line. Provide excellent customer service to visitors and callers by answering questions, providing directions and other assistance. Track meeting scheduled in the main conference rooms of Franklin Campus, post meetings daily involving visitors. Assist the Chief of Staff & Executive Director of Public Safety and School Security with input of data for reports; serve as the back-up for providing incident report #'s for security staff. Assist Security Staff located at GR University with projects and presentations as needed. Responsible for reading and interpreting documents, Board policies procedures and practices. Interact with co-workers, administration, students, parents, and the community in positive, supportive, and cooperative ways. Maintain an accurate data base of Public Safety overtime assignments. Maintain an accurate data base and tracking system on the districts parking and registration system. Assist in the processing of iChat's and volunteering security checks. Assist in the collection and notification of delinquent parking tickets and non-sufficient fund checks. Knowledge of office administration procedures. Files papers and documents into appropriate employee files. Assists or prepares correspondence. Processes mail. Ability to operate most standard office equipment. Demonstrated regular and predictable attendance. Requires occasional light cleaning and disinfecting of front reception area to include the lobby area between meetings. Serve as back-up to the mail room when needed. Other duties as assigned. QUALIFICATIONS Education and Experience: Associate degree required or willingness to obtain, and one year of experience in office administration required. Preferred Qualification: Advanced Microsoft Word and PowerPoint skills, database skills Excel spreadsheet skills, and the ability to prepare documents quickly and efficiently using these various tools. Knowledge, Skills and Abilities: High level of interpersonal skills to handle sensitive and confidential situations and documentation. Demonstrated ability to problem solve (listen, identify problem and collaboratively problem solve). Demonstrated ability to be a self-starter who can quickly and correctly prioritize assignments to meet the needs of multiple priorities and to stay on top of the details. Demonstrated ability to make good decisions that are consistent and fair within contractual guidelines and Board policies. Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines. Good to excellent spelling, grammar, and written communication skills. Excellent telephone etiquette and oral communication skills. Ability to work overtime and weekends, at times on extremely short notice. Recognition of adherence to the confidentiality requirements of the office and ability to maintain it at a high level. Experience working with law enforcement and school security. Demonstrated excellent grammar and writing skills. Demonstrated "whatever it takes and then some" attitude. Demonstrated ability to work with diverse customers. ADA REQUIREMENTS The physical demands, work environment factors, and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS While performing the duties of this job, the employee is required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk, hear (in a quiet or noisy environment). Specific vision abilities required by this job include close vision, distance vision and ability to adjust/focus. WORK ENVIRONMENT The noise level in the work environment is usually moderate. MENTAL FUNCTIONS While performing the duties of this job, the employee is required to compare, analyze, communicate both orally and in writing, copy, coordinate, instruct, compute, synthesize, evaluate, use interpersonal skills, compile, and negotiate. Non-Discrimination The Grand Rapids Public Schools will not discriminate against any person based on race, sex, sexual orientation, gender, gender identity and expression, height, weight, color, religion, national origin, age, marital status, pregnancy, disability, veteran, or military status. Americans with Disabilities Act accommodations: Assistance with the application process may be requested through the Human Resources Department at (616) ###-#### mailto:616) ###-#### or ...@grps.org. " />