Job Details
Description
Hotel Front Desk PM Receptionist - Full & Part-Time Front Desk Receptionist
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Connect with the housekeeping department to ensure guest accommodations are ready
Mitigate customer complaints as needed
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Qualifications
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Has experience answering telephone calls and troubleshooting stressful situations