Job Details
After 9 weeks of training, you will utilize multiple Windows-based programs and other internal applications to: Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services. Follows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems. Create, update, and retrieve owner records for logging facts surrounding complaints, actions and resolutions. Proactively provide feedback to Quality and Training to help keep training processes and materials updated. Adhere to safety policies and procedures to ensure a safe work environment for all Support other parts of the business, such as directed. Other dut...Customer Service, Agent, Remote, Service, Manufacturing, Retail