Job Details
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.
Job Overview
As an intermediate Data Center Hardware Technician, you will be working in a Data Center on a team of Data Center Hardware Technicians and Leads. You will work Onsite Monday through Friday 8:00am to 5:00pm (Local Time) to support tickets within the Data Center. The primary focus will be on core operational support through the customer's service request and incident management processes leveraging their service management system and tools. The Data Center Hardware Technician will support diagnosing and resolving issues, escalating issues when appropriate, and working with remote engineering teams. Additionally, you will support rack lifecycle processes with a focus on helping build out and support cloud-scale compute and storage environments.
How You Will Make an Impact:
-
Support a fleet of servers and data centers for a prominent customer
-
Performs server/network/storage device deployments.
-
Support installations, troubleshooting, and maintenance of Data Center equipment.
-
Maintain fully functioning servers, network, and storage systems utilizing hardware components.
-
Perform in-depth diagnostics and repairs on servers (replace hard drives, memory modules, power supply, motherboards, backplanes, etc.) and other data center equipment independently
-
Physically assist in moving and racking equipment as directed to support projects.
-
Work with internal engineering teams and vendors to help resolve complex technical issues, maintain high hardware quality levels, and influence designs to ensure ease of serviceability.
-
Install and arrange new equipment for data centers.
-
Perform internal system component upgrades (CPUs, Memory, Hard Drives, Fiber Cables, Copper Cables, etc)
-
Utilize customers' infra management system tools to troubleshoot and identify server issues.
-
Update inventory information as specified in the process and directives
-
Support routine audits and special move projects.
-
Contribute to update and implement the Standard Operating Procedures (SOP) and MOPs in the execution of day-to-day work
-
Work with Asset Management and Technical Manager regarding critical spares consumption levels and stockout risks
-
Actively participate in proactive service improvement by providing insight, feedback, and highlighting risks and inefficiencies
-
Ensure compliance with the identified process to maintain an organized and tidy work environment
-
Follow the '5S Pillars' methodology (Sort, Set in Order, Shine, Standardize, and Sustain) for organizing, cleaning, developing, and sustaining a productive work environment
-
Ensure compliance with environmental health and safety standards within the data center
-
Ensure compliance with administrative directives
-
Perform other tasks as directed by management
What you will need to Succeed:
-
Minimum 2years of hands-on computer/server hardware break-fix experience in a data center environment
-
Ability to read and create server build plans
-
Advanced knowledge of computer applications
-
Knowledge of service management or ticketing system
-
Effective communication and listening skills, written and verbal fluency in English
-
Excellent customer service mindset willing to meet and exceed customer expectations
-
Knowledge of computer applications preferably with Slack, Teams, Jira, Google Workspace, and Microsoft Office Products
-
Previous ticket system exposure
-
Self-motivated, professional and high level of attention to detail
-
Driven, self-motivated to continuously improve
-
Eager to learn and fast learner
-
Willingness to adapt to different learning styles in training new technicians
-
Adaptable, able to work independently and a proactive team-player
-
Able to work well in isolation and on repetitive tasks
-
Capable of multitasking with high level of attention to detail
-
Able to mentor and train peers
-
Able to safely lift and move a minimum of fifty (50) pounds
Preferred Qualifications:
Compensation
Estimated Pay Range: The estimated pay range for this position is USD $25.00/Hr. - USD $27.00/Hr. and is a Non-Exempt role.
Benefits: We offer comprehensive benefit options which vary depending on role, location, and employment type. Benefit options may include Medical, Dental, Vision, 401(k), Life Insurance, Short-Term Disability, Long-Term Disability, Flexible Spending Accounts, Parental Leave, Paid Time Off, and Holidays. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.