Job Details
Patient Service Liaison - Job Description
Patient Service Liaison - Job Description
Employment Type: Full Time
Level: Associate
Location: Crystal Clinic | 5200 Douglas Dr N., Crystal, MN
Who we are:
At Herself Health, we're on a mission to help women get more life out of life, together. We are building a new model of primary care for women 65+ to solve long-standing problems: rushed appointments, long wait times, and care that's generalized rather than specialized towards women's needs later in life such as post-menopausal care, bone density, weight management, and mental, social and emotional well-being.
Our patient-centric Primary Care clinics are dispersed across Minneapolis/St. Paul, MN. We are thrilled to serve the Twin Cities metro in our clinics located in Highland Park (St. Paul), Crystal, and South Minneapolis with new clinics launching soon in both Rosedale and Eagan. Our team of 100+ colleagues is on a mission to innovate the primary care landscape for women 65+. We're seeking like-minded individuals who share in this passion to join us!
About you:
As we grow our early team, we are seeking strategic thought leaders who have a passion for building and innovating. We foster a culture of collaboration, excellence and the willingness to roll up our sleeves and learn as we grow. We have a customer first mindset, and we are looking for team members who share that. Our ideal candidates have strategic prowess and the ability to use data to build best practices and implement great ideas in collaboration with our team and our community.
About the Patient Service Liaison Role:
We are seeking a Patient Service Liaison to join our team at Herself Health. The Patient Service Liaison will be responsible for ensuring an excellent patient experience, increasing patient satisfaction, and improving the efficiency and effectiveness of the healthcare organization. This role will provide a dedicated point of contact for patients and ensure that their needs are met in a timely and efficient manner.
The Patient Service Liaison will play a key role in improving the overall patient experience by ensuring that patients feel heard, respected, and well-informed. They will address patient complaints and concerns in a timely and effective manner, schedule appointments, assist with insurance coverage, and help patients navigate the healthcare system. Expected to be onsite in clinic Monday- Friday 8:00 to 5:00 with one remote day per week (based on patient schedules and needs).
Key Responsibilities:
- Greeting new and prospective patients and providing clinic tours
- Assisting with new patient paperwork
- Introducing the Patient Service Program to each patient
- Scheduling next appointments and following up on patient surveys
- Service recovery and issue support and escalation
- Assistance with insurance coverage
- Responding to patient calls about nonclinical issues
- Providing information about financial assistance or support programs
- Arranging transportation or addressing other barriers to accessing care
Must-have Qualifications and Skills: - Strong customer service skills. Strong customer service skills are essential to ensure that patients have a positive experience.
- Excellent communication skills. Ability to communicate effectively with patients, healthcare providers, and other staff members.
- Ability to handle patient concerns and complaints in a professional and empathetic manner.
- Ability to multitask and prioritize
- Strong problem-solving skills
Nice-to-have Qualifications and Skills: - Experience in healthcare or customer service preferred
- Experience with helping people navigate health care coverage, especially Medicare and Medicare Advantage plans
- Experience working in a CRM
- Associate's or bachelor's degree preferred, or equivalent experience
We support Equal Employment Opportunities (EEO). We are committed to an inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender identity or expression, age, marital status, veteran status, disability status, parental status, political affiliation, or any other status protected by federal, state, or local laws.