Job Details
Job Overview
Order #: 3497649
Essential Functions and Responsibilities:
? Receive and Promptly Respond to Customer Queries.
? Document customer concerns and resolutions within each order worked.
? Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise. Is consistently courteous with all customers, and keeps all customer commitments
? Maintain up-to-date product, sales, services and company knowledge.
? Investigate customer's problems and collaborate with multiple departments to find solutions and resolve issues.
? Demonstrate the Company's Core and Growth Values in the performance of all job functions.
? Maintain reliable attendance.
Qualifications
? Ability to maneuver effortlessly through various communication channels (chat, email, and social media) to provide the customer with prompt, courteous and accurate information.
? Accurately respond to customer inquiries through instant messaging software
? Utilize available resources to respond to customer inquiries
? Fluent in English; reading, writing, and speaking
? Ability to type =50 WPM
? Rigorous critical thinking skills
? Organization skills
? Self-Motivated and Self Starter
? Work well under pressure in a fast-paced environment
Education:
? Associates degree or 2 + years college coursework completed required
? 1-2 years' customer service experience, preferably in a contact center operations environment.
? Additional experience in customer sales, customer service, or digital communications is a plus.
? Live CHAT representative experience is a plus
Apply for this Job
More Information