About the Route Manager Role
As a Route Manager, you'll be responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of approximately 15 drivers. You'll establish and maintain positive relationships with all frontline employees - spending the majority of the day in the field with your team.
Essential Duties and Responsibilities
Onboarding
- Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
- Meet with new frontline employees daily to ensure consistent communication and support of onboarding
Developing
- Provide timely and consistent touchpoints with frontline employees.
- Regular review of best practices to enhance daily performance
- Focus on understanding and progress of frontline employee career goals
Coaching
- Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
- Actively practice and seek feedback on coaching conversations.
Mentoring
- Lead by example to ensure safety practices are paramount with each employee and
- Teaching and developing an understanding of the WM Way
Performance Management
- Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
- Documents and maintains records required by regulatory agencies such as the Department of Transportation.
- Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
- Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
What does it take to be a Route Manager (RM) at WM?
The requirements listed below are representative of the qualifications necessary to perform the job.
- Education: Associates Degree (accredited), High School Diploma (accredited) and two (2) years of relevant work experience.
- Experience: No experience or successful completion of the WM Route Manager Trainee program required
- Knowledge of route analysis and logistics
- Valid driver s license
Work Environment
Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
About our Benefits
At WM, each eligible salaried employee receives a competitive total compensation package including:
- Industry leading health insurance
- Unlimited PTO
- 401(K) + company match
- Life Insurance
- 100% Paid Tuition, Books, & Fees for 135+ education programs for you and your family
- Employee Stock Purchase Program
- Employee Discount Programs
If this sounds like the opportunity that you have been looking for, please click "Apply."
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
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