Job Details
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city's business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.
Our Open Opportunity
We invite you to apply to join our team at the Four Seasons Hotel Chicago team as an Overnight Door Attendant.
The Overnight Door Attendant is an essential member of the Front Office team which is dedicated to providing exceptional quality and service to our guests.
We are looking for individuals who possess a high level of attention to detail and a strong work ethic. The ability to multitask and prioritize is also essential for this position.
The Overnight Door Attendant will genuinely welcome all guests and ensure that all guests feel welcome and are given responsive, professional, gracious service at all times while complying with all Four Seasons policies as stated in Empact.
Responsibilities
- Be able to provide directions to all hotel and 900 N. building inquires and provide guests and patrons simple directions and best entrances to arrive into the building based on desired location of the guest or patron.
- Greets guests and escorts them to their rooms. Delivers luggage to room upon check-in, picks up luggage from room upon departure, moving the luggage to storage or the front drive. Maintains proper records of deliveries and pick-ups.
- Provides a high level of cleanliness in the lobby, public areas and luggage storage room, including clearing floor landings of supplies and other items.
- Manage bellman storage area: ensure all guest luggage and personal items are securely stored and accurately organized to ensure any item can be quickly identified and delivered to guests by any hotel employee or manager. At the end of each shift, ensure all stored luggage is accounted for and accurately communicated to the next bellman.
- Retain extensive knowledge of the surrounding area including Gold Coast, River North and South Loop to give guests simple directions and recommendations for landmarks, restaurants and other places of note in the city.
- Follow all PCI guidelines and handle guest personal information securely.
- Listen to guest complaints and handle those complaints graciously while actively and creatively finding solutions for the guests. Ability to identify when unable to assist guest and communicate with management in a timely manner to ensure the guest complaint can be addressed as soon as possible.
- Communicate with all departments as needed over multiple platforms including Teams, HotSOS, Vocerra, radio and in person to ensure all specific requests and demands are met quickly and accurately.
- Recite hours of operation of all hotel facilities and special services.
Successful candidates will be a willing team player, comfortable with electronic systems and willing to accept assignments on as need basis, in order to promote teamwork. Flexibility to work early mornings, evenings, weekends, and holidays.
Preferred Qualifications and Skills - Candidate must be fluent in English, both verbal and written.
- Must possess basic computational ability.
- Responsive to constructive feedback from hotel leadership.
- Service Passion for Luxury Hospitality
Candidates must have valid work authorization for the U.S. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -