A large Medical Call Center in Diamond Bar, CA is seeking Customer Service Representatives that can start ASAP. $20/hr for day shift and $22/hr for night shift. Various Schedules Available. Start ASAP! General Duties. Handles calls to verify trip assignment, determine estimated time of arrival, assist connecting driver or vendor and passenger, and general troubleshooting. Handles escalated issues and notices of dissatisfaction with tact, skill, and compassion. Processes cancellations and passenger no shows and notifies drivers or vendors when necessary. Documents information in the system relevant to calls and interactions. Confirms driver estimated time of arrival by request from passenger or the call center. Processes request to activate an unscheduled (will call) reservation and coordinates with the driver or vendor to dispatch a vehicle. Provides excellent customer service, consistent with the company brand, to passengers, clients, vendors, and to the call center. Adapts to...Dispatch, CSR, Shift, Passenger, Vendor, Restaurant, Staffing
Ultimate Staffing Services
07/07/2024
Diamond Bar,CA