Job Details
The primary duties of the Club Fleet Dispatch Specialist are to:Receive Roadside Assistance request information from the Roadside Assistance Call Center, ERS Online system, dedicated police hotlines or the RAP program servers to place Roadside Assistance requests on behalf of the Members. Analyze information contained on service requests to determine the most appropriate method to meet or exceed the Members service needs. Dispatch calls to facilities/trucks using a variety of communication channels (e.g., telephone, two-way radio/direct connect, digital/computer data link, fax and pager). Relay all pertinent data (Member situation, vehicle problem, location, etc.) to service drivers. Make decisions regarding priority level of a call by analyzing information related to safety and hazardous situations, weather conditions, traffic situation, special extenuating circumstances, etc., and take action to ensure that priority service is delivered. Make sound decisions concerning the priorit...Fleet, Dispatch, Specialist, Territory Manager, Management, Insurance, Transportation, Information