Job Details
ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to, the following:
- Receive and prioritize incoming calls from various sources, including emergency services, customers, and internal staff
- Gather relevant information from callers to assess the nature of the situation and determine appropriate response
- Dispatch appropriate personnel, such as law enforcement officers or service technicians, to designated locations
- Maintain accurate records of all calls received and actions taken
- Monitor CCTV cameras and surveillance systems to identify potential security threats or incidents
- Collaborate with other departments to ensure efficient coordination of resources
- Provide clear and concise instructions to field personnel regarding assignments and priorities
- Utilize computer-aided dispatch (CAD) systems and other software applications to document incidents and generate reports
- Handle escalated calls or complaints with professionalism and effective conflict management techniques
KNOWLEDGE/SKILLS/ABILITIES
Previous experience in dispatching or a related field is preferred
- Knowledge of report writing procedures and practices
- Familiarity with law enforcement protocols and procedures is a plus
- Possession of a valid Dispatching certificate is an advantage
- Experience in loss prevention or surveillance is beneficial
QUALIFICATIONS
- Excellent communication skills, both verbal and written
- Strong attention to detail and ability to multitask in a fast-paced environment
- Proficient in using computer systems, including CAD software and Microsoft Office Suite
- Ability to remain calm under pressure and make quick decisions
- Strong problem-solving skills and ability to think critically
- Effective conflict management skills
Licenses / Certificates:
Ability to obtain/renew all government required licenses or certification
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others. Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. The noise level in the work environment is usually loud.