Job Details
Serves as the initial contact for all patients and visitors entering Guthrie Health through the atrium. Responds to all incoming calls requesting information, and to arrange for patient/visitor assistance/transport as needed. Education, License & Cert: High school diploma or G. E. D required. Experience: Possesses one-year experience in customer service-related field. Experienced in clerical responsibilities. Must be able to read, write, and understand oral and written instructions. Essential Functions: 1. Provides information and direction to patients/visitors including in-patient locations, appointments, departments, and/or people within the facility. 2. Knowledgeable about Guthrie health facilities, programs, and departments. 3. Enters patient/visitor transport requests into Epic system, monitors productivity and accuracy 4. Possesses proficient in-person and telephone etiquette; basic computer skills. 5. Is focused on creating a positive patient experience, showing empathy, practic...Receptionist, Courtesy, Per Diem, Transportation, Healthcare, Service, Patient