Job Details
The Collections & Credit Representative is responsible for processes relating to customer credit and collections functions. Performs analyses using defined guidelines, processes. and procedures to assist in a variety of routine credit and collections activities, including but not limited to monitors and provides customer contact on exception situations for high dollar delinquency, deposits warning/requests, customer payment arrangements, energy assistance programs, agency pledges, medical authorizations, and disconnections of service due to nonpayment. Provides analysis and determination of unauthorized use of service (fraud/theft), bills for such service and works with customer to ensure payment is made. Provides phone support for Energy Diversion Hotline on a daily basis. Processes customer bankruptcies, including closing down existing pre-petition account and establishing the new post-bankruptcy petition account. Works with legal counsel on bankruptcy court cases and determines bank...Collections, Representative, Credit, Energy, Retail, Program