Service Parts Associate

Job Details

• Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations.
• Uses appropriate personal protective equipment.
• Carries out customer parts counter duties including receiving parts calls, greeting, and assisting walk-in customers, completing all paperwork and processing it accordingly, handling cash, check, and credit card transactions.
• Maintains a favourable relationship with internal and external customers by addressing their needs and issues in a timely manner.
• Escalates customer issues to supervisor when needed.
• Maintains a neat and clean appearance in the customer parts area and parts warehouse.
• Personally, leads or guides other Parts Personnel in sourcing and locating complex parts requests or finding alternatives.
• Utilizes various systems, catalogs, other resources, and collaborates with technicians to identify and procure the parts in the most cost and time efficient manner.
• Assists management in mentoring and developing less experienced parts personnel through knowledge transfer, on-the-job training opportunities, or other methods.
• Participates as a team member on parts department related improvement assignments and projects as needed.
• May lead small, limited portions of improvement activities.
• Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate.
• Performs other duties that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management related tasks, core processing, or other parts-related duties as assigned by management.

 ICONMA

 07/14/2024

 Grand Forks,ND