Job Details
Customer Success Manager - WV,KY,Northern TNThe RoleThe Customer Success Manager is responsible for on-site and remote product training, building relationships as a trusted advisor with decision makers, and improve adoption of the use and best practices of our products.
What You'll DoPerform on-site and/or remote product consultation and trainingDevelop and cultivate customer relationships with key decision makersResolve simple to moderately complex tasks related to all products in our product suiteConsult on process best practices especially around revenue driving functionality for a dealership that will result in strong usage and customer retentionObtain buy-in from dealership s key leadership on new process and technologyCommunicate proactively with dealership s key leadership on case resolutionProactive engagements to move the dealer forward- not support case relatedMaintain regular cadence of communication with customersUpsell whitespace opportunitiesExecute on-site leadership business review and consultationProvide feedback to internal teams on dealer needs based on consultation and reviewBe a source of knowledge on product specific items for the companyTake lead on at-risk customers and work directly with Renewal Team when necessaryWork independently with minimal supervisionAnd other duties as assignedWhat You'll BringBachelor s degree or equivalent work experience3+ years of experience working directly with customer accounts1+ years of experience with one or more SaaS productProficient in Microsoft Office SuiteExperience training and presenting both to groups and one-on-oneDemonstrated communication skillsDemonstrated ability to communicate effectively over the phoneDemonstrated high level of personal accountability
PREFERRED SKILLS AND EXPERIENCEBachelor s degree in Business Management, Administration or other related degreeExperience in the automotive industryExperience teaching or trainingAbout Us
Solera is the global leader in vehicle lifecycle management
software-as-a-service,
data, and services. Through four lines of business vehicle claims, vehicle repairs, vehicle solutions and fleet solutions Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a one-stop shop solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit
www.solera.com
.
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