Job Details
Creates a positive first impression for patients, families and visitors when they enter various key access points to any Summa hospital. Efficiently provides direct assistance to patients, families and/or visitors ranging from confirmation of scheduled appointments, pre-registration status, testing/department locations, etc. Interacts using a team-centered approach to a variety of support venues which may include, but not limited to: Volunteers, Central Transport, Valet, others. Formal Education Required: - High School diploma or equivalent Experience and Training Required:- Able to demonstrate basic computer skills and possess the ability to maintain the ability to use various computer applications.- One (1) year experience in direct role in customer service.- Must be able to meet and exceed the Service Excellence Standards of Summa Health System. Other Skills, Competencies and Qualifications: - Population Specific Competency: Ability to effectively interact with populations of patien...Ambassador, Customer Service, Information, Patient Access, Retail, Healthcare