Responsible for providing 4-Star/4-Diamond guest service to Slot players within assigned area, assisting players with questions and resolving guest problems such as currency/ticket jams and jackpots. Essential Duties And Responsibilities Continually monitor and patrol assigned work area, immediately responding to guest service requests and machine service lights. Provide 4 Star /4 Diamond guest service through professionalism, attentive response and positive interaction with all team members and guests. Address guest questions or concerns regarding machine play and payouts and provide change service to guests playing machines. Process Hand-paid Jackpots/vouchers in strict compliance with Title 31, gaming laws and casino policy. Verify accuracy of documents prior to signing clearly and legibly similar to Signature Card. Adhere to all Tribal Asset protection procedures/requirements including strict controls over individual asset banks. Report any malfunctions, suspicious behavior, questi...Attendant, Hotel, Guest Service
Morongo Casino Resort & Spa
07/05/2024
Cabazon,CA