Job Details
** Customer Service Advocate - REMOTE**
**Job Category****:** Ind Contributor-NonExempt **Requisition Number****:** CUSTO013472 Showing 1 location **Job Details**
**Description**
**REMOTE OPPORTUNITY!**
Successful candidates will have the ability to provide excellent customer service and support to our Essendant Customers. In addition, there will be the opportunity to work to ensure a successful continued business relationship with our Customers.
**Key Responsibilities**
* Managing inbound and outbound phone calls and email
* Provides customer service regarding shipment/delivery, returns, credit, order status, corrections, and other customer concerns.
* Address ad-hoc customer requests, such as:
* Guide customers on self-service options, provide quotes, pricing and freight estimates, complete order entry, provide credit validation / reconciliation, address sample and product shopping requests, conduct stock checks and vendor/item inquiries, issue resolution (delivery issues, credits, returns)
* Proactively identify customer process improvements
* Performs other duties as assigned.
**Remote Work Requirements**
* Flextime and/or Remote Work associates are responsible for having a designated and properly appointed work area, maintaining a safe work environment, and securing their equipment and work products in line with Essendants policies
* Associates who begin a Remote Work arrangement must have, at a minimum, a reliable, high-speed internet connection for remote access (VPN), consisting of 25 Mbps or greater download speeds and 5 Mbps upload or greater, a Cell Phone or an analog landline that meets company requirements
**Education and Experience**
* High School diploma or GED required.
* Prior 6 months to 1 year of customer service or internal care related experience preferred
* Computer navigation to include:
+ Microsoft Suite of programs including Outlook
+ Proficient in Office 365 helpful
* Tasks such as: copy and paste, working efficiently with multiple monitors and general knowledge of screen functions (minimize and opening tabs or pages)
* Remote experience is a plus
**Benefits:**
* Health benefits (Medical, Dental, Vision)
* Profit sharing and 401k with matching
* Holiday and overtime pay
* Paid Vacation and Sick Time
* Maternity and Parental leave benefits
* Employee discount
* Tuition Reimbursement
ESSENDANT Inc. is a leading national distributor that fuels its customers growth with a vast product assortment, world-class fulfillment network and a full suite of advanced sales and marketing tools. We strive for more than just success we believe in building partnerships with our customers and our employees. Our business wouldnt be thriving without our hardworking team members. We value all they bring to our company and offer a work environment that fosters training, mentoring and personal growth. We are one team with endless possibilities. We are Essendant.
#IND123
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)