Job Details
Job Description
Main Purpose:
Schedules and dispatches workers, equipment, or vehicles as requests are received. Maintains logs, records and schedules of calls received, monitors resources and vehicles, etc.
Key Relationships:
Internal
- Branch Manager, Area Manager, Operations Managers, Regional VP
- Shop Manager/Dispatch, Mechanics, Technicians, Laborers, Administrative Staff
External
- Industry Associations, Customers
Specific Role Responsibilities: - Receive or prepare work orders
- Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
- Determine types or amounts of equipment, vehicles, materials, or personnel required
- Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs
- Order supplies and equipment, and issue them to personnel
- Arrange for necessary repairs in order to restore service and schedules
- Relay work orders, messages, and information to or from work crews, supervisors, and field personnel
- Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards
- Prepare daily work and run schedules.
- Maintain files or records of customer requests
- Maintain regulatory compliance for DOT drivers
- Other duties as assigned by divisional leadership or senior dispatcher
Job Requirements - 2-5 years related service dispatch experience
- Ability to multitask while remaining detail oriented
- Expert knowledge of principles and methods for dispatching personnel and equipment
- Expert knowledge of local thoroughfares, routes and surrounding areas
- Proficient communication and organizational skills essential
- Ability to type 65-70 WPM accurately and take dictation
- Professional level position. Incumbent receives minimal guidance and supervision
- Union Labor Relations (as required) - basic principles of labor / management partnerships
- Computer/Office Machines - Microsoft Work, Excel, Outlook
- English - proficient in business writing and verbal communication
- Valid driver's license and acceptable motor vehicle record required when duties require use of motor vehicle
- Ability to pass pre-employment and random screening for illegal substances
- Knowledge and accuracy in arithmetic important
Penhall Company is an Equal Opportunity Employer. Penhall Company encourages qualified females, minorities, veterans, disabled persons to apply.