Customer Support Representative - TELECOMMUNICATIONS

Job Details

Our company is looking for an Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the Telecommunications industry. As the Customer Support Representative, you will fuel the customer s excitement as their direct point of contact. We need someone in this role who has successfully built, coordinated, and executed customer service from inception to completion. Our ideal candidate has a hunter-mentality and is not afraid to roll their sleeves up.

What You Will Accomplish Every Day:

• Provide a superior client experience by maintaining sales standards, delivering exceptional customer service, and upholding our core values
• Apply knowledge of products and services to successfully process tasks and sell to meet client expectations
• Work cross-functionally with the Customer Service and Sales teams to evaluate and execute industry-leading client experiences
• Participate in managing the flow of inquiries, sales, and upgrades through the pipeline, ensuring that all items are processed and completed within our client agreement timeline
• Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant executives
• Design and implement client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention
• Ensure that all standard operating procedures are successfully executed and maintained by all team members on the client account team

 Apply Today, Start Tomorrow

 07/07/2024

 Pasadena,CA